PRODUCTS

Customer Service Module

Screen Popup on phone call
Agent Script/FAQ for quick response
Scoreboard to meet SLA criteria
Enhance process with Work Flow
Ticket Activity Log to follow up case
Gen Document from Ticket
Email/SMS/Fax integration
Social media integration

Knowledge Based Module

User friendly web-style KB document
New HTML editor
Powerful search for answer
Email/Fax integration

Outbound Module

Target customers/prospect
Flexible outbound agents
Multi-channels support

Customer Portal Module

Customer can issue a request from web site
Web Chat for Customer-to-Agent
Auto save chat data as ticket